Bill's Beneficial Blog

Does anyone really read the millions of blogs out there? Or are they really just a ploy to entice Google for a bit more ranking or space? Every other ad agency blog is going to be all about how great they are, why they are the smartest and other clearly self promoting stuff.

So we decided to just write about what interests us. Our only hope is that - every now and then - you find a nugget that is a slight value for you. We hope. If you want to get these rantings in your inbox every so often, Signup to get emails. Here goes.


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Complaints, Compliments and Compassion

By William May
Published: 11/19/09 Topics: Comments: -

For a number of years our company has donated vacation rental home use to a wonderful group called OutdoorsForAll.org (Formerly SkiForAll.org). Their mission is to enrich the quality of life for children and adults with disabilities through outdoor recreation.

OFA takes handicapped folks to destinations and into sports they could never imagine otherwise. Blind kids go skiing, the wheelchair bound go biking. The offer horseback riding, hiking, swimming, canoeing, rafting, water skiing and more.

The first time they stayed with us they brought a dozen kids to a ski area. It made us feel good to help, but we were disappointed when the housekeepers found that the beds had not been slept. A bit alarmed we placed a quick phone call to the organization apologizing because we didn't want them to think they could not use the beds.

We were greeted with boisterous laughter. "Oh you don't understand do you?" said the director. "These kids are mostly bed bound so staying in a big bed in a luxurious home is not an adventure." She explained. "But sleeping in a sleeping bag on the floor by a fireplace is a thrilling experience for them. They could hardly sleep." We smiled and felt better.

If you want to make yourself feel great today, click here to make a donation to the Ski For All Organization.

Besides wonderful groups like Outdoors For All, we sometimes have guests that require special assistance.

Recently one such guest complained that we could not provide her with a wheel chair condo during her stay - even though she failed to request one when booking. She complained her condo wasn't actually on the beach, even though it was as close or closer than every other accommodation in town.

Never the less, she went home and THREE MONTHS later demanded a full refund, complained to every agency and media (who bought her trumped up story without corroboration) and then demanded a full refund for the week long vacation she received.

Businesses are often maligned for being callous or uncaring. That is unfortunate because businesses are nothing more than people; people who care about every guest and work diligently to satisfy them.

Our staff and affiliates were crest-fallen when that guest complained. But should they be?

Their actions went beyond the call of duty. Instead of sulking about one person who seemed to be asking for far more than she ordered, they need to focus on the hundreds of thousands who appreciate their lodging, noticed how clean the linens are, appreciate the comfortable furniture, relax at the pools, use the fully furnished kitchens and offer those little compliments everyone needs in life.

We need to judge our own compassion by those who appreciate it, but keep working for those pesky people as well. You know we will.

P.S. A good thing came out of this incident. We sponsored and our not-for-profit trade association - the Vacation Rental Industry Association (www.VRIA.org) formed a donation program where owners can announce their giving to charitable causes. See VacationRentalAngels.com

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P.S. Coming Soon. The VacationRentalAngels.com program sponsored by the Vacation Rental Industry Association. Where owners can announce their donations to charitable causes.

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Author: William May – Volunteer, Vacation Rental Association
Blog #: 0128 – 11/19/09

Everything Robert Fulgham Learned in Kindergarten

By William May
Published: 11/01/09 Topics: Comments: -

I stumbled onto an Internet posting the other day that told me it has been twenty years since Robert Fulgham wrote "Everything I Really Need to Know I Learned in Kindergarten". Read more

Seeing your Name in Print

By William May
Published: 10/01/09 Topics: Comments: -

Sometimes it is nice to see your name in the media and sometimes it is not. As the volunteer Director of the Vacation Rental Industry Association (VRIA) I receive calls from media all over the country. Speaking with most reporters reminds me of sitting in Journalism class while pursuing my college Read more

Remembering the "Thank You" Game

By William May
Published: 09/01/09 Topics: Comments: -

Surprises are great. And thank you's are best. In an industry like property management that requires attention to detail, constant supervision and reconciliation of occasionally conflicting goals between guests and owners it is too easy to forget the little personal things that make life worth liv Read more

Ocean Shores and Westport are Beaches Like No Other

By William May
Published: 08/01/09 Topics: Comments: -

A truth in advertising disclaimer is required first. Although I haven't lived in the area in almost 40 years, I must admit that I did grew up in several towns on the Washington Coast. Up until 4th grade the town of Raymond was where my parents lived and, you know how that goes, so did me. After th Read more

Owners Who Kill The Messenger. And Managers who help them.

By William May
Published: 07/01/09 Topics: Comments: -

The stinging effect on vacation rentals and vacation rental managers through out the US due to today's economy is having a effects that none of us can do anything about. The loss of demand is bad enough but now some managers are receiving those proverbial calls from owners who want to kill the me Read more

Why You Can't Shoot Vacation Rentals with a Camera

By William May
Published: 01/15/09 Topics: Comments: -

Well of course you can. Today everyone has a camera or two or three. They've moved up from the decades old Brownies to Polaroids to click and shoot and now into the world of digital and now to sophisticated digital cameras with large formats (pixels) and self correcting shooting. So h Read more

Sometimes the Best Ideas are Obvious

By William
Published: 01/10/09 Topics: Comments: -

It was our very first vacation rental. A sumptuous 3,000 square foot vacation home located at Washington State's top destination - Wapato Point a private resort on 50 miles long Lake Chelan Washington. Because it sits on Native American land we dubbed it the Totem House and filled it with native Ame Read more

Hello Blog. Goodbye Newsletters.

By William May
Published: 01/10/09 Topics: Comments: -

After years of writing newsletters I've succumbed to writing a blog. Not sure what the difference is - we've been posting newsletters online years ago- as well as emailing them and, in fact, snail mailing them years ago. What better way to keep in touch with all those people I should keep in touch Read more

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